Privacy Policy

1. Who We Are

This site belongs to Concrete Defenders LLC ("we", "us"). Questions about this policy or your information go to concretedefendersllc@gmail.com.

2. What We Collect

When you send an estimate request through this site, we collect:

• Your name
• Your phone number
• Your email address, if you give it
• The service you pick
• The details you type about the job
• Your two text message consent choices, informational and marketing, checked or not

We also keep anything you send us by phone, text or email.

Our hosting provider keeps standard server logs, such as IP address and browser type, to deliver and secure the site.

3. How We Use It

We use it to respond to your estimate request, to schedule the on-site measurement and the work, and to send you updates about your job.

We send marketing text messages only to people who checked the marketing box on the form.

4. How We Share It

We share it with the service providers that host this site and run our customer database and messaging, and only so they can do that work.

Mobile numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Text Messages

The estimate form has two separate text message consent boxes. Both start unchecked, each one is optional, and you can check either, both or neither. The form sends your request either way.

The first box is for informational texts about your estimate request, the on-site measurement, scheduling and the work. The second box is for marketing texts, such as seasonal sealing reminders and offers. We send marketing texts only to people who checked the marketing box.

Their exact wording is:

• I agree to receive informational SMS messages from Concrete Defenders LLC about my estimate request, on-site measurement appointments, job scheduling, work in progress, and follow-up after the job is done. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase or service.
• I agree to receive marketing and promotional SMS messages from Concrete Defenders LLC, such as seasonal concrete sealing reminders and offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase or service.

Under both boxes, the form links this policy and our Terms of Service.

In plain terms:

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• Mobile numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties.
• Carriers are not liable for delayed or undelivered messages.
• You must be 18 years or older to opt in to text messages.

The full text message terms, including how to opt out and get help, are in our Terms of Service.

6. Cookies and Tracking

This site runs no analytics or advertising tools of its own. The map in the site footer is provided by Google Maps, which runs Google's own scripts and may set its own cookies.

This site itself sets no cookies, and its fonts are served from this site rather than a font service.

The site is hosted on Vercel, which keeps the standard server logs described in section 2.

7. Data Security

This site is served only over HTTPS. Access to your information is limited to us and the service providers that run our customer database and messaging.

8. Your Rights

• Opt out of text messages at any time by replying STOP.
• Unsubscribe from our emails at any time by emailing concretedefendersllc@gmail.com.
• Ask us to update or delete your information, or to send you a copy of it, by emailing concretedefendersllc@gmail.com.

9. Keeping Your Information

We keep your information as long as we need it to respond to you and to keep normal business records.

10. Children

This site is not directed to children under 13.

11. Changes to This Policy

When this policy changes, the "Last updated" date at the top of this page changes with it.